At MW Pensions we are fully committed to both the principles and practice of TCF. We are constantly reviewing our processes and methodology to find ways of improving the service levels we provide to Advisors and to the clients they entrust to us.

The 6 regulatory outcomes are being embedded in our day to day operation.

These are:-

• Consumers can be confident they are dealing with a firm where fair treatment of customers is central to the corporate culture
  
  
• Products and services marketed and sold in the retail market are designed to meet the needs of identified consumer groups and are treated accordingly
  
  
• Consumers are provided with clear information and are kept appropriately informed before during and after point of sale
  
  
• Where customers have received advice, the advice is suitable and takes account of their circumstances
  
  
• Consumers have been provided with products that perform as firms have led them to expect and the associated service is both of an acceptable standard and as they have been led to expect.
  
  
• Consumers don't face unreasonable post sale barriers imposed by firms to change product switch provider submit a claim or make a complaint

As a SIPP Provider who doesn't give financial advice, some of these are perhaps a bit less relevant than others (although all have some relevance) but we are considering all aspects of our work to embed these firmly in 'the day job'

Please contact us if you have any suggestions as to how we can improve our TCF activities by clicking [here]